Korea’s 2024 Delivery Service Rankings: Post Office Tops C2C, Kyungdong & Hapdong Win B2B
According to South Korea’s Ministry of Land, Infrastructure and Transport, the country’s 2024 delivery service assessment revealed that the Korea Post ranked highest in the C2C and B2C segments, while Kyungdong and Hapdong Logistics took the top grade in the B2B category.The evaluation, conducted annually since 2014, aims to improve service quality and protect both consumers and workers.
Korea Post scored A+ in both C2C and B2C categories, followed by Lotte, CJ Logistics, Logen, and Hanjin. No company achieved the highest A++ level in the general delivery segment.In contrast, Kyungdong and Hapdong were the only firms in the B2B segment to receive an A++ rating.
Evaluation criteria included customer service, delivery speed, safety, and worker welfare.The highest scores were in speed and safety, while responsiveness and worker satisfaction scored lower.Worker satisfaction received 73.7 in general delivery and 71.7 in B2B, indicating room for improvement.
Newly introduced this year, the delivery performance in underserved regions revealed a stark contrast.The top six companies—Korea Post, Logen, Hanjin, Lotte, CJ, CoupangCLS—scored an average of 93.75, while others only averaged 70.5.
The government plans to share these results with the industry and offer customized consulting to improve service quality.
This evaluation highlights not just performance rankings but also reveals systemic gaps in regional service and worker satisfaction, pointing to key areas for industry reform.
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